Customer Service

United States

Ground: *Free (3-7 business days)
Express 2-Day: $19.95 (2 business days)
Overnight:  $34.95 (1 business day)

*FREE SHIPPING:
Merchandise ordered from www.alcltd.com is eligible for Free Standard Ground Shipping if delivered within the continental USA (excluding Puerto Rico and any US territories). Offer valid on in-stock A.L.C. brand merchandise only and for delivery only to Fed Ex Ground shipping deliverable addresses as determined by Fed Ex.  At this time, delivery to PO Boxes and military addresses are excluded from this offers. Actual delivery times may vary. Not valid at any A.L.C. retail stores. Not redeemable for cash. Not valid with any other promotions, offers or discounts. Offer subject to change at any time without notice.

Please note:

  • Express and Overnight shipping cut-off is 12:00pm PST.  Orders submitted after 12:00pm PST will ship the following business day.
  • We are unable to redirect orders to a different address once items have been dispatched.
  • Orders over a certain amount may require a signature upon delivery.
  • We ship orders Monday-Friday

Returns Policy:

We want you to love your item(s), but in the off-chance that you don’t, we accept returns. 

For a refund of the item(s), less any shipping costs, returns must be postmarked within 14 days of the delivery date and must be unworn, unaltered, unwashed and with all manufacturers tags attached.  Any special packaging, accessories or attachments that was included with your item(s) must also be returned or a 15% restocking fee may be deducted from the amount of your refund.  Refunds will be made in the original form of payment. In addition, any credit for gift returns will be issued to the original purchaser.  Only items purchased from www.alcltd.com will be accepted for return.  At this time, purchases cannot be returned to physical stores.  Once your return is received, it is usually processed within 7 business days.

Handbag Returns:  Please note that Handbag returns must include original dust bag and any small attachments or accessories originally included with the item.

Footwear Returns:  Please note that Footwear returns must include original dust bag and must be packaged in a separate shipping box with the actual Footwear box inside (please do not attach your return shipping label to the manufacturer’s box).

Sale Purchases: Items marked “Final Sale” are ineligible for refund or exchange.

Exchanges: To ensure item availability, it would be the most efficient if you return the original item for refund and place a new order for the preferred size or color.

Return Instructions:

Our return process is convenient and easy. Included with each purchase is a return form with a prepaid Fed Ex return shipping label: 

  1. To ensure accurate processing, please complete the returns form on the packing slip and include it in the return package.
  2. Complete the return questionnaire on the packing slip and include it in the return package.
  3. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, and ensure the Order # and Billing Information appear on the Return Form.
  4. Before sending your return shipment, please remove all extra labels from the outside of the package.
  5. For your convenience, we have included a Fed Ex Shipping label. This return label an optional service.  If used, we will deduct a $9.95 fee from the return balance once we receive your return.  You are welcome to use your own return method and carrier, but please note that all return shipping charges must be prepaid.  We also recommend using a traceable carrier, insured for the value of the return merchandise. We are not responsible for lost return packages.

Return Address:

If you are not using the return label provided, please send all online returns to:

A.L.C. – ONLINE RETURNS
834 S. Broadway, 2ND Floor
Los Angeles, CA  90014

You may expect a full refund less shipping costs in the same form of payment originally used for the purchase, within 7 days of return delivery.  Returns shipped to alternative addresses will cause a delay in processing your refund.

Paypal Returns:

If PayPal was used as your method of payment, we will refund your order according to our policy with the following exceptions:

  1. If you would like a refund back to your PayPal account, your merchandise must be returned to alcltd.com. Once processed, your refund should be posted in your PayPal account within 24 hours of receiving the refund confirmation email.
  2. If you need to make an exchange for a different item, color or size, please return your item for refund and place a new order for the preferred item. A credit for standard ground shipping can be provided upon shipment of your new order by contacting Customer Service at assistance@alcltd.com.

How do I contact you?
You can email us at assistance@alcltd.com or call us at 844-869-7777. Our Customer Service staff is available Monday-Friday from 9am-5pm PST.

Where are you located?
We're located in Downtown Los Angeles, CA.

How do I subscribe/unsubscribe to A.L.C. emails?
To subscribe, simply click the subscribe link on the bottom of website page. Each one of our emails comes with the option to unsubscribe at any time. To unsubscribe, click the unsubscribe link found at the bottom of all of our emails. 

Do I have to register for an account to place an order?
No. We do not require customers to register for an account to place an online order.  You are welcome to check out as a Guest.

How do I register for an account?
To register for an account, you will need to have a valid email address and choose a password. To begin, click here.

Why should I register for an online account?
Registering for an account provides many benefits. Upon registration you are enabled to; check out faster, review your past order history, save frequently used address information and save items to a wish list.

What if my account information changes?
If your account information changes; you can simply sign in and edit your information. This includes the ability to change your sign in email and password. To sign into your account, click here.

Do you ship internationally?
We are working on opening up international shipping and plan to offer this in 2017.

Do you ship to APO/FPO?
No. At this time we do not offer shipping to APO/FPO addresses.

Do you ship to PO boxes?
No. Our shipping provider (FedEx) does not deliver packages to PO boxes.

How do I determine the shipping charges on my order?
To view our shipping and delivery information, click here.

What forms of payment can I use?
We accept Visa, MasterCard, American Express, Discover and Paypal.

Why do I see a $1 charge on my credit card?
The pending $1 charge that appears on your statement from A.L.C. is not an actual charge. It is a pre-authorized “hold” to verify that there are sufficient funds in your account to cover the cost of the order. Please note that we do not charge your card until your order ships. This pre-authorized hold will drop from your account within 3 to 5 business days after shipment, depending on your bank.

Is there sales tax applied on my order?
We apply sales tax to all orders shipping to addresses within California and New York 

I'm having problems placing an order. What can I do?
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our Customer Service. One of our agents will be happy to assist you. To contact customer service, click here or call 844-869-7777.

How do I use my promo code? 
You can apply your promo code during the checkout process.  There is a redemption box just above the checkout button – simply enter the code and click to apply.

Can I use my Welcome 20% discount promo code on Sale merchandise? 
The 20% off discount code for new subscribers can only be applied against full price merchandise. You must be logged into your account to use the Welcome promo code

What do I do if my Promotional Code doesn’t work?
First check that you entered the promo code exactly as shown, without spaces. If you still experience problems, please double check the terms and conditions of the promotional offer.  If you need additional help, please click here to contact us or call us at 844-869-7777. In general, our promotional codes can only be redeemed against full-price merchandise. 

How can I buy a product that is no longer available?
We have limited quantities of items and once an item sells out, we generally do not restock.

Do you accept special orders?
We unfortunately cannot take special orders.

I can't find an item I am looking for. What should I do?
You can use our onsite search box located at the top right corner of the website to find what you are looking for.  Simply type either the style number or keyword and click on either the magnifying glass or the return key. If you continue to have difficulties finding a particular item, click here to contact Customer Service for assistance.

How do I cancel or change my order? 
Once an order has been placed, we can no longer change or cancel it.  We want to get your item to you as soon as possible, so we process our orders for shipment immediately.  

How long does delivery take?
The delivery time depends on the shipping service you choose. To learn more about our shipping and delivery services, click here.

How do I know if my order was successfully placed?
As soon as your order is submitted, a receipt page will display with your order confirmation number. An email confirmation will also be sent to the email address that you specified on your order. You should receive this email immediately after placing your order. 

How will I know that my order has shipped?
As soon as your order ships, we will send an email confirming the shipment. This email will provide you the tracking information for your package. If you have any questions regarding your order, please contact Customer Service, click here.

How do I return something I ordered?
To read our instructions on how to return an item, click here.

Can I return a store purchase to your online store?
At this time, our retail stores cannot accept returns of A.L.C. online purchases.

Can I return a sale item? 
Sale merchandise can be returned within our 14-day return window. To view our full return policy, click here.

How will I know when A.L.C. has received my return package?
We recommend that you keep the tracking number on your return label, so you can efficiently track the location of your package.  Please note that returns are processed approximately 5 days after your return is received by our warehouse.

Price Matching
We offer price adjustments for items purchased on alcltd.com delivered to a USA address within 7 days of the original order date. We do not offer price adjustments for International Orders. You may contact our Customer Service department at assistance@alcltd.com to inquire whether your order meets the requirements for a price adjustment. Your inquiry must be made within this 7-day window. Price adjustments will not be issued if your order has already received a discount (including price adjustments and promotional codes).

  1. We will only price match against www.alcltd.com.
  2. We will only price match if the specific color and size of item is still currently available.
  3. We do not price match our reseller prices.
  4. We do not price match promotional emails or promotion code events.
  5. We do not offer price match for international orders.
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